Privacy Policy

Effective Date: 01 April 2025

1. Introduction
Welcome to The Escape Rooms (“we,” “our,” “us”). This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website (https://escaperooms.co.za/) to book escape room experiences at various locations in South Africa.

2. Information We Collect
When you use our website, we may collect the following types of personal data:

Personal Identifiable Information (PII): Name, email address, phone number, and billing details when making a booking.
Booking Information: Selected escape room, date, time, number of participants, and venue location.
Payment Details: Processed securely through third-party payment processors; we do not store credit card information.
Technical Data: IP address, browser type, device information, and cookies to enhance user experience.

3. How We Use Your Information
We use your personal data for the following purposes:

To process and confirm bookings.
To provide customer support and respond to inquiries.
To improve website functionality and user experience.
To send booking confirmations, updates, and promotional offers (if opted in).
To comply with legal and regulatory obligations.

4. Sharing of Information
We do not sell or rent your personal information. However, we may share data with:

Service Providers: Payment processors, hosting services, and customer support tools.
Legal Authorities: If required to comply with legal obligations or protect our rights.
Business Partners: Venue operators for booking fulfilment.

5. Data Security
We implement security measures to protect your data from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is 100% secure.

6. Cookies & Tracking Technologies
We use cookies to enhance user experience, track website performance, and facilitate bookings. You can manage cookie preferences through your browser settings.

7. Your Rights
You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications.
Request data portability or restriction of processing.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us
For questions about this policy or your personal data, contact us at:
Email: info@escaperooms.co.za
Bookings: bookings@escaperooms.co.za